{"id":278810,"date":"2026-02-09T04:47:31","date_gmt":"2026-02-09T04:47:31","guid":{"rendered":"https:\/\/wordpress.org\/plugins\/smartchat-assistant\/"},"modified":"2026-08-03T13:01:05","modified_gmt":"2026-08-03T13:01:05","slug":"quickblox-smart-chat-assistant","status":"publish","type":"plugin","link":"https:\/\/haz.wordpress.org\/plugins\/quickblox-smart-chat-assistant\/","author":23439470,"comment_status":"closed","ping_status":"closed","template":"","meta":{"version":"1.0.1","stable_tag":"1.0.1","tested":"7.0.2","requires":"4.7","requires_php":"7.2","requires_plugins":null,"header_name":"QuickBlox AI Agent","header_author":"Viacheslava Pokutnieva, QuickBlox","header_description":"QuickBlox plugin to add an AI Assistant that answers questions, chats with visitors, supports human handover, and lets you manage settings.","assets_banners_color":"d3d3de","last_updated":"2026-08-03 13:01:05","external_support_url":"","external_repository_url":"","donate_link":"","header_plugin_uri":"","header_author_uri":"https:\/\/quickblox.com","rating":5,"author_block_rating":0,"active_installs":0,"downloads":402,"num_ratings":1,"support_threads":0,"support_threads_resolved":0,"author_block_count":0,"sections":["description","installation","faq","changelog"],"tags":{"1.0.0":{"tag":"1.0.0","author":"qbsmartchatassistant","date":"2026-02-09 04:47:11"},"1.0.1":{"tag":"1.0.1","author":"qbsmartchatassistant","date":"2026-08-03 13:01:05"}},"upgrade_notice":{"1.0.1":"<p>QuickBlox AI Assistant has evolved into QuickBlox AI Agent \u2014 a full AI agent platform, not just a chat assistant. It now supports both knowledge-based responses and agentic workflow automation (multi-step flows, data collection, decision logic, and action-driven outcomes).<\/p>"},"ratings":{"1":0,"2":0,"3":0,"4":0,"5":1},"assets_icons":{"icon-256x256.png":{"filename":"icon-256x256.png","revision":3456705,"resolution":"256x256","location":"assets","locale":"","width":256,"height":256}},"assets_banners":{"banner-772x250.png":{"filename":"banner-772x250.png","revision":3632828,"resolution":"772x250","location":"assets","locale":"","width":772,"height":250}},"assets_blueprints":{},"all_blocks":[],"tagged_versions":["1.0.0","1.0.1"],"block_files":[],"assets_screenshots":[],"screenshots":{"1":"Activate the plugin after installation","2":"Plugin settings panel with Widget ID configuration","3":"QuickBlox account registration and login options"}},"plugin_section":[],"plugin_tags":[232494,148285,2364,2379],"plugin_category":[],"plugin_contributors":[255482],"plugin_business_model":[],"class_list":["post-278810","plugin","type-plugin","status-publish","hentry","plugin_tags-ai-agent","plugin_tags-ai-assistant","plugin_tags-chatbot","plugin_tags-live-chat","plugin_contributors-qbsmartchatassistant","plugin_committers-qbsmartchatassistant"],"banners":{"banner":"https:\/\/ps.w.org\/quickblox-smart-chat-assistant\/assets\/banner-772x250.png?rev=3632828","banner_2x":false,"banner_rtl":false,"banner_2x_rtl":false},"icons":{"svg":false,"icon":"https:\/\/ps.w.org\/quickblox-smart-chat-assistant\/assets\/icon-256x256.png?rev=3456705","icon_2x":"https:\/\/ps.w.org\/quickblox-smart-chat-assistant\/assets\/icon-256x256.png?rev=3456705","generated":false},"screenshots":[],"raw_content":"<!--section=description-->\n<h4>QuickBlox AI Agent \u2014 AI Chatbot &amp; Workflow Automation for WordPress<\/h4>\n\n<p>Answers questions. Collects leads. Books appointments. Hands over to humans when it matters.<\/p>\n\n<p>QuickBlox AI Agent adds an AI-powered agent widget to your site that does more than chat. Train it on your own content to answer visitor questions instantly, or build multi-step workflows that qualify leads, collect information, and guide users to action \u2014 all without writing code.<\/p>\n\n<h4>Why QuickBlox AI Agent?<\/h4>\n\n<p>A chatbot that only answers questions is yesterday's tool. Today's visitors expect an agent that understands their intent, remembers context across the conversation, and actually moves things forward \u2014 whether that's resolving a support query, capturing a lead, or scheduling a call.<\/p>\n\n<p>QuickBlox AI Agent gives you two ways to do that:<\/p>\n\n<p><strong>Knowledge Agents<\/strong> \u2014 Train an agent on your website pages, FAQs, and documents. It answers visitor questions from your content, matching your brand's tone, 24\/7. Perfect for support automation and product Q&amp;A.<\/p>\n\n<p><strong>Workflow Agents<\/strong> \u2014 Design multi-step conversation flows with a drag-and-drop builder. Your agent asks questions, collects and remembers information across the conversation, makes decisions based on user responses, and triggers actions \u2014 like lead qualification, appointment booking, intake forms, and onboarding.<\/p>\n\n<ul>\n<li>Handles conversations 24\/7 \u2014 no queues, no waiting<\/li>\n<li>Automates support and reduces ticket volume<\/li>\n<li>Qualifies and captures leads, even when your team is offline<\/li>\n<li>Hands over to a human with full conversation context<\/li>\n<li>Shows you what visitors actually ask through built-in analytics<\/li>\n<\/ul>\n\n<p>Start your <a href=\"https:\/\/admin.quickblox.com\/signup_assistant\">FREE trial<\/a> today!<\/p>\n\n<h4>Key Features<\/h4>\n\n<ul>\n<li>Two agent types \u2014 knowledge-based Q&amp;A agents or fully agentic workflow agents<\/li>\n<li>Drag-and-drop workflow builder \u2014 design conversation logic with no code<\/li>\n<li>AI trained on your content \u2014 upload pages, FAQs, docs, or your full site<\/li>\n<li>Smart data collection \u2014 agents gather and reuse information across the conversation<\/li>\n<li>Pre-built workflow templates \u2014 support triage, lead qualification, appointment booking, onboarding, product FAQs<\/li>\n<li>Customizable widget \u2014 colors, placement, greetings, brand tone<\/li>\n<li>Page-selective display \u2014 site-wide or targeted pages<\/li>\n<li>Human handover \u2014 escalate complex conversations with full context transferred<\/li>\n<li>Insights &amp; analytics \u2014 see what customers ask and where conversations drop off<\/li>\n<\/ul>\n\n<h4>Need Healthcare Compliance?<\/h4>\n\n<p>Choose the HIPAA-compliant AI Agent for healthcare-grade privacy, PHI support, and a signed BAA. Built for clinics, telehealth, and medical SaaS.<\/p>\n\n<h4>What You Can Use It For<\/h4>\n\n<ul>\n<li>Support automation - Instant answers, fewer repetitive tickets.<\/li>\n<li>Lead qualification - Agents ask the right questions and route high-intent leads.<\/li>\n<li>Appointment booking - Visitors schedule without leaving the chat.<\/li>\n<li>Patient\/Client intake - Structured data collection, step by step.<\/li>\n<li>Product onboarding - Users learn inside your app.<\/li>\n<li>Sales enablement - Respond to objections in real time.<\/li>\n<\/ul>\n\n<h4>Quick Setup<\/h4>\n\n<ol>\n<li>Create or log in to your QuickBlox account.<\/li>\n<li>Build your agent \u2014 train it on your content or design a workflow.<\/li>\n<li>Copy your Widget ID from the dashboard, paste it into WordPress \u2192 go live.<\/li>\n<\/ol>\n\n<p>Setup takes minutes. Don't have a QuickBlox account? <a href=\"https:\/\/admin.quickblox.com\/signup_assistant\">Create one for free here!<\/a><\/p>\n\n<h4>Upgrading from SmartChat Assistant?<\/h4>\n\n<p>QuickBlox AI Agent is the evolution of SmartChat Assistant. Your existing widget, Widget ID, and knowledge base continue to work \u2014 no reconfiguration needed. You now also get access to the new workflow agent capabilities from the same dashboard.<\/p>\n\n<h3>External Services<\/h3>\n\n<p>This plugin uses an external service provided by QuickBlox to display an AI agent widget on your site.<\/p>\n\n<p><strong>What the service is and what it is used for:<\/strong> The plugin loads the QuickBlox AI Agent widget (JavaScript) from QuickBlox servers. This widget is needed to show the agent interface to your visitors and to handle conversations, AI responses, workflow execution, and optional human handover.<\/p>\n\n<p><strong>What data is sent and when:<\/strong> When a page that has the agent widget enabled is loaded, the plugin loads the widget script from QuickBlox. The script is requested using your configured Widget ID (App ID). Messages and other data entered by visitors in the chat are processed by QuickBlox in accordance with their terms and privacy policy. The plugin does not send data to QuickBlox until the site administrator has configured a Widget ID in the plugin settings.<\/p>\n\n<p><strong>QuickBlox service links:<\/strong><\/p>\n\n<ul>\n<li>Terms of Use: <a href=\"https:\/\/quickblox.com\/terms-of-use\/\">https:\/\/quickblox.com\/terms-of-use\/<\/a><\/li>\n<li>Terms of Service: <a href=\"https:\/\/quickblox.com\/terms-of-service\/\">https:\/\/quickblox.com\/terms-of-service\/<\/a><\/li>\n<li>Privacy Policy: <a href=\"https:\/\/quickblox.com\/privacy-policy\/\">https:\/\/quickblox.com\/privacy-policy\/<\/a><\/li>\n<\/ul>\n\n<h3>Useful links<\/h3>\n\n<ul>\n<li>Website: <a href=\"https:\/\/quickblox.com\">https:\/\/quickblox.com<\/a><\/li>\n<li>Support: <a href=\"https:\/\/help.quickblox.com\">https:\/\/help.quickblox.com\/<\/a><\/li>\n<\/ul>\n\n<!--section=installation-->\n<h4>QuickBlox AI Agent \u2014 Installation &amp; Configuration Guide<\/h4>\n\n<p>This guide will walk you through installing, configuring, and using the QuickBlox AI Agent for WordPress.<\/p>\n\n<p>This plugin adds an AI-powered agent widget to your site that does more than chat. Train it on your own content to answer visitor questions instantly, or build multi-step workflows that qualify leads, collect information, and guide users to action \u2014 all without writing code.<\/p>\n\n<h4>\ud83d\udd27 Plugin Installation<\/h4>\n\n<p>To get started with QuickBlox AI Agent on your WordPress site, follow these simple installation steps:<\/p>\n\n<ol>\n<li>Download the plugin ZIP archive or search for the plugin via Plugins &gt; Add New in your WordPress admin panel.<\/li>\n<li>Click Install Now and then click Activate after the installation is complete.<\/li>\n<\/ol>\n\n<h4>\ud83e\udde9 Plugin Settings Panel<\/h4>\n\n<p>Once activated, you will see a new menu item in your WordPress admin menu called QuickBlox AI Agent.<\/p>\n\n<p>Navigate to QuickBlox AI Agent \u2192 Settings to configure the plugin.<\/p>\n\n<h4>\ud83d\udccc Required Setup<\/h4>\n\n<p>To connect the widget to your QuickBlox project and display it on your site, configure the following settings:<\/p>\n\n<ul>\n<li>Widget ID: Enter your unique Widget ID copied from your QuickBlox dashboard. This is required to load and connect your custom agent.<\/li>\n<li>Enable QuickBlox AI Agent on All Pages: Check this option to display the AI agent widget across your entire website.<\/li>\n<li>Select a Specific Page: If you prefer a targeted approach, use the dropdown menu to choose exactly which pages your AI agent should appear on.<\/li>\n<\/ul>\n\n<h4>\ud83d\udcdd QuickBlox Account Setup<\/h4>\n\n<p>An active QuickBlox account is required to power your agent. You can set it up directly through the plugin settings:<\/p>\n\n<ul>\n<li>If you don't have an account yet, you can create a new one directly from the plugin settings. You can select a standard plan or a HIPAA-compliant plan (designed for clinics, telehealth, and healthcare-grade privacy with a signed BAA) depending on your needs.<\/li>\n<li>If you already have an account, click Log in to QuickBlox, build your agent (either a Q&amp;A Knowledge Agent or a Workflow Agent), copy your Widget ID from the dashboard, and paste it into the plugin settings.<\/li>\n<\/ul>\n\n<h4>\u23f1\ufe0f Trial Notification and Expiration<\/h4>\n\n<p>When you first activate the plugin, a 30-day free trial period begins to let you test out all features:<\/p>\n\n<ul>\n<li>You will see a notification banner in your WordPress admin dashboard showing how many days are remaining in your trial.<\/li>\n<li>If you have already upgraded to a paid subscription, you can easily dismiss this notice.<\/li>\n<li>If the trial period ends without an active subscription, the widget will become inactive on your website, and a notification will inform you that the trial has expired.<\/li>\n<\/ul>\n\n<!--section=faq-->\n<dl>\n<dt id=\"does%20it%20require%20coding%3F\"><h3>Does it require coding?<\/h3><\/dt>\n<dd><p>No \u2014 install, paste your App ID, and you\u2019re running.<\/p><\/dd>\n<dt id=\"can%20i%20customize%20the%20look%3F\"><h3>Can I customize the look?<\/h3><\/dt>\n<dd><p>Yes \u2014 colors, welcome messages, placement, and more.<\/p><\/dd>\n<dt id=\"what%20content%20can%20it%20learn%20from%3F\"><h3>What content can it learn from?<\/h3><\/dt>\n<dd><p>FAQs, website pages, documents, help articles \u2014 your voice, your data.<\/p><\/dd>\n<dt id=\"is%20it%20available%20for%20healthcare%3F\"><h3>Is it available for healthcare?<\/h3><\/dt>\n<dd><p>Yes. A HIPAA version with PHI support + BAA is available.<\/p><\/dd>\n<dt id=\"can%20it%20hand%20off%20to%20a%20human%3F\"><h3>Can it hand off to a human?<\/h3><\/dt>\n<dd><p>Yes, you can route conversations to a support agent when needed.<\/p><\/dd>\n\n<\/dl>\n\n<!--section=changelog-->\n<h4>1.0.1<\/h4>\n\n<ul>\n<li>Initial release<\/li>\n<li>AI Agent integration with Widget ID<\/li>\n<li>Support for enabling chat on all or selected pages<\/li>\n<li>Trial countdown notifications in admin panel<\/li>\n<li>Registration and login buttons for QuickBlox<\/li>\n<li>Admin styling and settings panel<\/li>\n<li>Security enhancements: nonce verification, input sanitization, and output escaping<\/li>\n<li>WordPress Coding Standards compliance<\/li>\n<li>Complete code documentation with doc comments<\/li>\n<li>Improved code formatting and structure<\/li>\n<li>Updated plugin navigation labels in the WordPress admin UI<\/li>\n<li>Added external widget availability check for configured Widget ID<\/li>\n<li>Updated external services disclosure for the new widget availability check behavior<\/li>\n<li>Content updates were applied<\/li>\n<\/ul>","raw_excerpt":"Quickly integrate the QuickBlox AI Agent into your WordPress site.","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin\/278810","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin"}],"about":[{"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/types\/plugin"}],"replies":[{"embeddable":true,"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/comments?post=278810"}],"author":[{"embeddable":true,"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wporg\/v1\/users\/qbsmartchatassistant"}],"wp:attachment":[{"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/media?parent=278810"}],"wp:term":[{"taxonomy":"plugin_section","embeddable":true,"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_section?post=278810"},{"taxonomy":"plugin_tags","embeddable":true,"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_tags?post=278810"},{"taxonomy":"plugin_category","embeddable":true,"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_category?post=278810"},{"taxonomy":"plugin_contributors","embeddable":true,"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_contributors?post=278810"},{"taxonomy":"plugin_business_model","embeddable":true,"href":"https:\/\/haz.wordpress.org\/plugins\/wp-json\/wp\/v2\/plugin_business_model?post=278810"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}